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14:46
YouTube
Advice from a Call Center Geek
Setting up a Great Call Center Dashboard with KPI Explanation
In this video, we talk about the basic setup of a call center real-time dashboard, and the widgets, reports, and KPIs that you need to be monitoring to make sure your call center is running smoothly. We give KPI definitions here as well.
12.4K views
Apr 7, 2021
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