HCL Unica+ is transforming customer engagement for large Indian enterprises. In this interview, Iyer explained how one ...

KINGSTON, Jamaica — B2B Service Support Officer at Flow, Alicia Tucker has received the Consumer Advisory Committee on Utilities (CACU) Customer Service Distinction Award. The award was presented on ...

Fintech companies are concerned about the new customer consent process for accessing unified Mutual Funds portfolios via a single dashboard, which is scheduled for implementation in January 2026. They ...

I have an issue with Flow. My Ya’ad and Road service with Flow was disrupted during the hurricane in July 2024. Several calls have been made to them about the situation to no avail. On January 9, 2025 ...

India bets AI will create enough new opportunities to offset job losses AI tools supplant jobs built on routine tasks in call centers, customer service IT training centers shift focus to AI skills ...

Sometimes the help you need doesn't fit in one of the pre-recorded number dial options, and speaking with a human on the other line is really what you need. With Best Buy's Techtober sale on the ...

From flawed data to legal fallout, hallucinations are a growing risk in AI-powered support. This guide shows how to reduce the damage. Generative AI is everywhere in customer service these days. It ...

Industry Veteran to Build National Sales Team and Invigorate Preventative Maintenance Program as Part of Bold Growth Strategy With a proven track record in the HVACR and plumbing industry, Gugenheim's ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

On Monday, a developer using the popular AI-powered code editor Cursor noticed something strange: Switching between machines instantly logged them out, breaking a common workflow for programmers who ...

On Monday, a developer using the popular AI-powered code editor Cursor noticed something strange: Switching between machines instantly logged them out, breaking a common workflow for programmers who ...

TROY, Mich.: 13 March 2025 — Customer satisfaction with the dealer service experience remains strong for a second consecutive year, yet long wait times for appointments, communication shortfalls and ...