All the experts tell us that AI will change everything in our lives and in our businesses. But it’s still early days. However ...

HCL Unica+ is transforming customer engagement for large Indian enterprises. In this interview, Iyer explained how one ...

It’s so new, it’s generally deemed pre-commercial. Revenues are above zero, but barley so. And rather than being normal sales ...

The emergency room is, well, for actual emergencies. If you’re badly hurt or your life is in danger, you must go to the ER. Otherwise, if you’re fine, you shouldn’t tie up doctors’ and nurses’ ...

Byron Cook, a VP and distinguished scientist at Amazon, is helping the company use an obscure type of AI to minimize ...

KINGSTON, Jamaica — B2B Service Support Officer at Flow, Alicia Tucker has received the Consumer Advisory Committee on Utilities (CACU) Customer Service Distinction Award. The award was presented on ...

As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get fulfilled quickly and painlessly, issues can still occasionally arise, especially during the busy ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

Stephen Covey’s 7 Habits offer a surprisingly practical blueprint for CX teams navigating AI, alignment and rising customer ...

Software vendors and logistics providers agree that the latest artificial intelligence (AI) agents hold tremendous potential ...

The Financial Conduct Authority’s (FCA) additional guidance to non-financial misconduct (NFM) rules has received a lukewarm ...

Investopedia contributors come from a range of backgrounds, and over 25 years there have been thousands of expert writers and editors who have contributed. Suzanne is a content marketer, writer, and ...