In 2019, a leading health system was navigating the complexities of its formation from the merger of two major healthcare organizations—a merger that created the largest not-for-profit health system ...

Alex Rivera settled into his office chair and stared at the pages containing charts and projections that were spread across his desk. Three years into his role as CEO of SolidTech Innovations, he was ...

The following four case studies look in depth at the challenges faced by knowledge management officers (KMOs) across various headquarters. In each case, the KMOs exercised exceptional staff officer ...

The critical nursing shortage in the United States is going to get worse — much worse — according to results of a comprehensive National Council of State Boards of Nursing and National Forum of State ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. A contact center is every customer’s first call for answers ...

Abstract: Generative AI-Powered Retail Store Workforce Management explores how generative AI reshapes workforce management in retail by enhancing core functions such as customer service, inventory ...

Radio frequency identification (RFID) technology has applications across various industries, from retail inventory tracking to health care asset management. Recently, organizations have begun ...

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...