Computer integrated telephony seems like the perfect technology hybrid, but has it lived up to its expectations? asks David Boothroyd Some combinations of technology sound like ideal bedfellows but ...

Developing the strategic value of customer interaction centers is dependent on how well computer telephony platforms are built. A robust platform will reliably, consistently, and dynamically bind ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Vivek Yadav, an engineering manager from ...

More detail around Sametime 7.5 integration... The two giants showed off at this week's VoiceCon conference in Orlando, Fla., a customized plug-in for Sametime 7.5 that will integrate the platform ...

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ROCKVILLE, Md.--(BUSINESS WIRE)--3CLogic, a leading provider of cloud communication as a service, today announced its new and enhanced Computer Telephony Integration (CTI) for ServiceNow. The update ...

AUSTIN, Texas--(BUSINESS WIRE)--Upland Software, Inc. (NASDAQ: UPLD) has announced that its InGenius computer telephony integration (CTI) software is now available as a premium application on Genesys ...

From improved team efficiency to greater sales success, an integrated telephony system can help boost your company’s success. However, choosing the right partner to oversee the integration process is ...

Demand for desktop computer telephony integration (CTI) will push the market past the $14bn (#8.6bn) mark over the next four years. This figure is the estimated market value of the computer and ...