Trey Paul was a CNET senior editor covering broadband. His 20+ years of experience as a writer and editor include time at the broadband marketplace Allconnect, as well as working with clients like ...

OSSINING, N.Y. (CBSNewYork) – Thousands of Optimum customers were left without cable, internet, and phone service Friday throughout the Tri-state area. The company reported a widespread outage that ...

Some Optimum Cable internet service customers next month could see their upload speed reduced, at a time when faster broadband from home has become more critical than ever. Officials with New York ...

Editor’s note: This article has been updated to include a statement from Altice USA. Dunellen and nine other communities reached a settlement with Altice USA, the cable television and internet ...

Frustrated Long Islanders entering their third week without internet service are struggling to work and stay connected with friends and family. Robert Knutson, 68, who runs a financial services firm, ...

Jan. 17—PRINCETON — Southern West Virginia television viewers are asking why a cable television provider has removed local channels from its offerings and are urging the company to bring them back.

WEST MILFORD — A flood of grievances over what residents are calling spotty cable and internet service is pushing the mayor to dedicate a portion of the town’s website to fielding complaints for ...

Tax Watch columnist David McKay Wilson hears from Optimum customers still out of service. Frustrated with their inability to reach customer service at Optimum online, Westchester County residents ...

Prompted by repeated consumer complaints, state Attorney General William Tong launched an investigation Monday into slow internet speeds, mediocre technical responses and hidden fees by the Altice ...