In my 20-plus years working in the nonprofit world, one of the most common mistakes I’ve seen nonprofits make is measuring activities instead of outcomes. I understand why: Measuring activities is ...

In my last post, I wrote about why it’s important for nonprofits to measure outcomes rather than activities. I was excited to see that the post sparked a discussion, but I also noticed that folks were ...

Less than 2 decades after publication of the National Academy of Medicine's (formerly the Institute of Medicine) Crossing the Quality Chasm: A New Health System for the 21st Century, quality ...

Quirien Oort, Linda Dirven, Sietske A. M. Sikkes, Neil Aaronson, Florien Boele, Christine Brannan, Jonas Egeter, Robin Grant, Martin Klein, Irene Lips, Yoshitaka Narita, Hitomi Sato, Monika Sztankay, ...