Medical improvisation can help clinicians navigate complex, unpredictable interactions with greater confidence and compassion.

If last year taught us anything, it’s that planning can only get us so far. What’s the cliche? “The best-laid plans…” and then people trail off ominously. Yep, that was last year if you were a teacher ...

A version of this article appeared in the Autumn 2018 issue of strategy+business. Leaders who listen and engage in open dialogue with their employees gain enormous advantages. Yet, in practice, ...