The airline has switched to chat to give information as "efficiently" as possible, CNBC reported. Frontier said this month that a chat service "reduced negotiation" and dealt with more cases. Frontier ...

Frontier airlines will no longer let customers call a phone number in order to speak with a live agent. And while the budget airline is known for its cost-cutting measures, most major airlines still ...

We've all been there: The dreaded call to a customer service line. NPR's Life Kit presents tips for getting the most out of customer service. We've all been there - the dreaded call to a customer ...

TikTok is great for many things, but the life hacks people share are especially helpful. Case in point: People are currently bowing down to a woman named Liz for sharing her time-saving customer ...

KNOXVILLE, Tenn. — UPDATE (Dec. 2): KUB said customers could once again call their main customer service phone number at 865-524-2911 on Friday. The Knoxville Utilities Board said they were ...

In today's competitive business world, providing exceptional customer service is a crucial part of any company's success. While having knowledgeable managers and customer service representatives is ...