Queuing techniques are systems put in place to serve customers in an orderly manner. Queuing techniques prevent chaos in customer service by ensuring the company can serve one at a time, on an ...

Queueing theory and systems analysis serve as fundamental frameworks for modelling and understanding the dynamics of waiting lines, providing essential insights into the performance of a variety of ...

We live in a data-driven age, and nowhere is data more important for your business than in your ability to know your customers. For brick-and-mortar locations, gathering the insights needed to deliver ...

COVID-19 changed the way businesses function. As a result, customer flow management is more important than ever as leaders seek to empower the customer, improve the employee experience and collect ...

The Montgomery County Tax Office has implemented a new system that will allow customers to secure a place in line. “I am excited to introduce a customer queuing system as our newest enhancement in our ...

One late Friday afternoon last month, the three-story Whole Foods Market at Union Square in New York City was, as usual, teeming with customers. To accommodate what one shopper called the “insane” ...

The Bloomberg Managed Services (BMS) group is focused on providing easy-to-adopt self-service infrastructure building blocks that the company’s thousands of application developers then rely upon to ...