Several years ago, popular business books trumpeted the importance of focusing your company by choosing a distinct business model. One best-selling book offered these alternatives: (1) customer ...

The biggest factor impacting the customer experience isn't the front-line employees or the last touch customer-facing applications — it's the operational systems buried a few layers down in the ...

Enterprise software budgets are different today, and the solutions delivered must be optimized, personalized, catered to the specifics of the organization, and adaptive to the shorter business cycles, ...

Many companies drive operational excellence into their operations. Yet when asked exactly what it is, there is always hesitation. Answers such as "It's about process quality (making perfect parts ...

Imagine the power of connecting all facets of the manufacturing enterprise -- from warehouses and production to field and, ultimately, delivery to the customer. Imagine gaining the ability to monitor, ...

In today's highly competitive marketplace, organizations need to have the ability to execute effective business strategies consistently and achieve long-term sustainable growth; otherwise, they'll ...

In the demanding landscape of retail banking operations, where customer satisfaction directly impacts institutional ...

Most readers of this column will already know that on Sunday, April 9, 2017 United Airlines forcibly removed a 69-year-old passenger from a flight, over his objections. United employees had Chicago ...

Nearly 200 of the country’s top problem-solvers and efficiency gainers attended the black-tie gala awards at the Crowne Plaza, Santry, on May 30th. Hosted by author, broadcaster and comedian Colm ...

This ambitious enterprise-wide transformation fundamentally reimagined manufacturing operations for a market-dominant ...