Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Earlier this year, we surveyed more than 1,000 consumers in ...
Walmart gave Snopes a possible explanation for a customer being sent an email about a product he purchased with cash.
Nissan Motor Co. has confirmed that the personal information of around 21,000 customers was exposed following a cybersecurity ...
Technology giant Dell notified customers on Thursday that it experienced a data breach involving customers’ names and physical addresses. Dell wrote that the information accessed in the breach ...
Durex India, the Indian subsidiary of the British condom and personal lubricants brand, has exposed its customers’ personal information, including their full names and order details. Security ...
Federal regulators have fined several major cellphone carriers nearly $200 million combined for illegally sharing customers' location information without their consent. T he Federal Communications ...
Agentic AI works like a behind-the-scenes service partner—anticipating needs, surfacing context and routing issues intelligently across channels—so support teams can stay focused on what matters most: ...
MoneyGram has confirmed that hackers stole customers' personal information and transaction data in a September cyberattack that caused a five-day outage. The company first detected the attack on ...
Today's business environment can be characterized as fast-moving and customer-driven. Buyers have a wide range of options at their fingertips, and alternatives are mere clicks away. Successful ...
Abstract: Customer Relationship Management (CRM) systems have come a long way in their evolutionary life cycle. From being used as a mere Rolodex of customer information, they have transformed into ...
Opinions expressed by Entrepreneur contributors are their own. Why you need to innovate with privacy on top of mind Why ignoring privacy regulations will spell trouble for your business Strategies for ...
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