According to Ray, most shoppers don’t realize they’re being guided by a script. They just answer honestly, which is exactly what the dealership is counting on. Zach points out that CarEdge has even ...

John Oliver was pretty bummed when he learned that local car dealers have been making ads with the same script — so he decided to take matters into his own hands. Oliver shared his frustration with ...

At first glance, phone scripts may seem like something that isn’t necessary for your customer service calls. Many people feel like they can be more successful if they are allowed to handle calls their ...

Houston police are asking for the public's help finding a suspect who got more than he bargained for when he tried to rob a car dealership at gunpoint. Surveillance footage released shows two men ...

Although the car business has changed dramatically in recent years, thanks to the expansion of superstores with no-haggle pricing and automakers such as Tesla offering direct online sales, some ...

You finally found the car that you love and worked out a great deal with the salesperson. Now they send you over to the finance and insurance (F&I) manager’s office to sign some paperwork. It’s the ...