This guide was reviewed by a Business News Daily editor to ensure it provides comprehensive and accurate information to aid your buying decision. Whether you’re launching a new business or trying to ...

Criminals are taking advantage of a bug in the Asterisk Internet telephony system that lets them pump out thousands of scam phone calls in an hour, the U.S. Federal Bureau of Investigation warned ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

Though decided on April 1, the Supreme Court’s ruling in the case of Facebook v. Duguid et. al was no April Fools for those against the business practice of sending telemarketing text or phone ...

Outbound call centers typically run multiple campaigns for a variety of clients. The services vary. They may be doing cold calling to generate more leads. They can be following up and providing news ...

The Supreme Court issued a ruling earlier this month that may allow companies to skirt the Telephone Consumer Protection Act (TCPA). A Supreme Court ruling earlier this month on a key consumer rights ...

SMS messaging has grown in popularity as a marketing tool, but a recent court ruling could mark the beginning of its end. In the case of Joffe v. Acacia Mortgage, the Arizona Court of Appeals ruled ...

The Supreme Court decided two consumer protection cases this month that impact the automotive finance industry: one that severely hinders the Federal Trade Commission's ability to seek monetary ...

What Is the Best Dialer for My Call Center? Your email has been sent Learn about five types of call center dialers, including the benefits and drawbacks of each solution. Discover the ideal dialing ...